Returns

*Christmas Returns*

Our Returns Policy has been extended for Christmas 2021. If you place an order between 1st November 2021 – 22nd December 2021 you can return it up to the 23rd January 2022, for a full refund back to your original payment method.

Orders placed after the 23rd December 2021 are subject to our Standard Returns Policy below.

 

You must return your item(s) back to us no later than 30 days from the delivery date. You are responsible for the cost of your returns.

We offer refunds to your original payment method on all full priced items returned to us within 30 days from the date of delivery. We also offer exchanges, you can request an exchange for a different size/colour of a product. *All exchange requests are processed subject to stock. If the item is unavailable you will be automatically refunded in line with our returns policy.

This policy applies for all payment methods including Buy now & Pay Later payment methods. 

Returns must adhere to the following:

  • In original packaging
  • No signs of wash/wear
  • Tags must not be damaged or removed
  • No stains/hairs/odours
  • Underwear and swimwear must have hygiene seal intact

We reserve the right to return your item back to you if it does not ​adhere to the above

Please contact our customer service advisors at cs.solheimshop@cubepartnership.co.uk to confirm your return details